Support

Frequently asked questions

Helpful answers to the most common platform questions.

What browser should I use?

That Space works best in modern browsers. Google Chrome is recommended for the smoothest 3D experience.

Do I need specialist software?

No. Everything runs directly in the browser, so you can upload and explore 3D spaces without installing anything extra.

What file formats do you support?

Supported formats continue to expand, with common web-ready and conversion-supported 3D formats prioritised for the platform.

Is the platform accessible globally?

Yes. Projects are delivered through a link so they can be opened anywhere with a supported browser and connection.

Can multiple users collaborate?

Yes. Organisation-based access makes it possible to invite team members and control how they contribute.

Is my data secure?

We take security seriously and continue to improve storage, access, and hosting standards as the platform evolves.

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